Frequently Asked Questions
Q.Deposits and cancellation policy
A.Deposits and initial full payments are fully refundable within 48 hours of booking.
If you need to cancel after the 48 hour time frame you will be given a rain check that is good for 1 year.
If the client wishes to cancel their event due to inclement weather, they may do so 48 hours prior to their event date in order to receive a raincheck.
Clients that receive a raincheck can use it up to 1 year after their original event date.
If rentals are left during bad weather client is responsible for any damage that may accrue to rental equipment, personal property or injury to persons.
Charleston Event Rentals reserves the right to cancel any order based on weather conditions.
If you need to cancel after the 48 hour time frame you will be given a rain check that is good for 1 year.
If the client wishes to cancel their event due to inclement weather, they may do so 48 hours prior to their event date in order to receive a raincheck.
Clients that receive a raincheck can use it up to 1 year after their original event date.
If rentals are left during bad weather client is responsible for any damage that may accrue to rental equipment, personal property or injury to persons.
Charleston Event Rentals reserves the right to cancel any order based on weather conditions.
Q.Do you require a deposit?
A.Yes all orders require a Credit Card deposit. The are fully refundable if you cancel within 48 hours of booking. If you need to cancel after the 48 hour time frame you will be given a rain check that is good for 1 year.
Q.Does the price include set up and delivery?
A.No, the price listed is just for the rentals. Setup is optional and a setup fee will be added to the invoice. Due to the rising cost of fuel we have to charge a delivery fee. The delivery fee is based on the city. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, If your city is not listed here please call our office to see if we can accommodate you.
Service Area:
Charleston
Summerville
N. Charleston
Mt. Pleasant
Moncks Corner
Daniel island
James Island
Johns Island
Goose Creek
Q.When do you set up tents?
A.Generally, We setup tents the day before your event and pickup the day after. If your event is on a Saturday or Sunday we will pickup the following Monday or Tuesday.
We when call for final confirmation we will inform you of an exact pickup time.
If you need special accommodations please call our office.
Q.What about parks?
A.Yes we will setup in certain parks. Please call us for a list of approved parks.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q. Delivery:
A.Minimum order for delivery : $200.00
In order to be placed on a delivery intial deposit must be paid and contract must be signed.
- Rentals will only be delivered up to 50ft from the delivery vehicle. Anything further may be subject to an additional charge or delivered curbside only.
- There must be a clear path of at least 3ft wide for our team to place your rentals in your desired location.- Animals must be put away prior to our teams arrival for delivery
- Please inform a representative if your delivery location has stairs, hills, gravel, dirt or elevators. Additional fees will apply if rentals need to be delivered thru any of these obstacles.
- If rentals are going to be setup or dropped off on grass customer must turn off sprinklers and remove all pet waste prior to our teams arrival.
- Items can not be left in the rain. Any equipment that is wet upon pickup may be subject to cleaning and/or damage fees.
- Your driver will contact you before they arrive for delivery via text or phone call. Please answer as they may need help with directions.
- An adult will need to be there for delivery. If no one is at the property when the driver arrives the driver may only wait for 10 minutes before they must continue with their route. If the driver needs to come back to re-deliver you will be subject to an additional delivery fee.
All rentals are final once they have been delivered and no credit will apply if you no longer need the rentals
In order to be placed on a delivery intial deposit must be paid and contract must be signed.
- Rentals will only be delivered up to 50ft from the delivery vehicle. Anything further may be subject to an additional charge or delivered curbside only.
- There must be a clear path of at least 3ft wide for our team to place your rentals in your desired location.- Animals must be put away prior to our teams arrival for delivery
- Please inform a representative if your delivery location has stairs, hills, gravel, dirt or elevators. Additional fees will apply if rentals need to be delivered thru any of these obstacles.
- If rentals are going to be setup or dropped off on grass customer must turn off sprinklers and remove all pet waste prior to our teams arrival.
- Items can not be left in the rain. Any equipment that is wet upon pickup may be subject to cleaning and/or damage fees.
- Your driver will contact you before they arrive for delivery via text or phone call. Please answer as they may need help with directions.
- An adult will need to be there for delivery. If no one is at the property when the driver arrives the driver may only wait for 10 minutes before they must continue with their route. If the driver needs to come back to re-deliver you will be subject to an additional delivery fee.
All rentals are final once they have been delivered and no credit will apply if you no longer need the rentals
Q.Are we responsible for the rentals are damaged in any way?
A.Yes and no.
NONE OF THE RENTALS CAN BE LEFT IN THE RAIN!
(except shelter items tents, umbrellas etc).
They must be moved inside or sheltered in some way. Any damage caused by rain will be charged to the card on file or an invoice will be mailed. The charge will be 1.5x the replacement cost.
Table cloths:
We understand that table cloths will have spills or stains. That is normal and we expect it. However, tablecloths must not be torn, ripped, burned, have candle wax spilled or any other physical damage. The charge will be 1.5x the replacement cost.
Returning Tables cloths:
Please do not place them in any sort of plastic bag this is will cause mold damage and the item will have to be thrown away. . Please return table cloths to their hangers.
All Dining Items:
All plates and charges must have food removed! If any items is damaged or broken please DO NOT THROW THE ITEM AWAY. Safely place the item a bag and give to the driver.
